From order to delivery

Yes, our signs are fully customizable. We can make signs in any material, color, graphic and size you want.

You can send your logo to our email address contact@signsatelier.com with the details of the sign you want. When we receive your email, we will reply to your email with a mockup as soon as possible.

The prices of your custom sign vary depending on the material used, dimensions and lighting options. In addition, the design of your logo is also a factor in determining the price. We will also inform you of the prices in the email we send you the mockup. If you check the mockup design and want to make a revision, please let us know.

Once you have approved the order details and mockup design, you can proceed to the ordering step. We will give you the best price according to the features you have selected. Then we will send you a link so that you can easily make your purchase. You can complete the ordering process by going to the link.

Unfortunately, we do not have a PayPal payment option yet. PayPal will be added as soon as possible. However, you can easily pay with Stripe, the most reliable alternative.

Stripe payment option is a secure payment option accepted all over the world. It not only supports secure online card payments but also offers alternative payment methods such as Apple Pay, Google Pay, Afterpay and more. Your money is safe with Stripe until you receive your product.

When filling out the order form, enter the email address you used to contact us. This way, we will see the details of your order through your email address.

We will start production immediately after your order.

Please Note: Make sure to approve the final design before your order. Once production has started, changes to the design are not acceptable.

Your personalized product will vary depending on the type of product. Production takes 3 to 10 business days. Estimated delivery time will be sent to you via email.

This is a process that applies to every product you buy from SignsAtelier because every product we produce is personalized.

Shipping will take 4 – 6 days.

We already use the fastest shipping option available. This is the Express shipping option. You don’t need to pay extra for this.

Shipping will be free for every item you purchase from SignsAtelier.

No, you will not pay any import duties as our company is based in the USA.

Please Note: For orders outside of the USA, you may be charged customs duties depending on where you are located.

You can get updates by sending us an email while your order is in production. Once production is complete and shipped, you will receive an email with a tracking number. You can then track your shipment by going to Order Tracking at the bottom of the page and entering your tracking number.

If your order has not arrived within 6 days after it was shipped, please contact us at contact@signsatelier.com. We will respond to you immediately after receiving information from the shipping company.

We will send you an installation instruction for your sign. We will also send you installation videos via email.

We ship our products all over the world, so we cannot provide installation service everywhere in the world. However, we can support you with every detail during the installation via e-mail or video call.

We will send you all the materials needed to assemble your custom sign. This applies to all products.

No, these custom signs are easy enough for anyone to install. We will provide all the information you need. However, you may still need to get help from an electrician, especially for illuminated signs.

Immediately after your order, your invoice will be automatically created and sent to your e-mail address.

Custom signs are guaranteed for lifetime by SignsAtelier.

If the product you receive is incorrect or defective, please notify us via email. We will send you a correct and flawless new product as soon as possible.

You can read our refund policy about return the product.